Customer Service Specialist - Ecommerce

PT. Batavia Daya Makmur is a leading ecommerce player in Indonesia, offering a wide range of high-quality products to customers across the country. As a Customer Service Specialist, you will be the face of our brand, ensuring every customer interaction is seamless, efficient, and memorable.

In this role, you will handle customer inquiries, complaints, and feedback through various channels such as email, live chat, and social media. You will also be responsible for maintaining our high customer satisfaction ratings and ensuring timely resolution of issues. This is a fantastic opportunity to grow your career in a dynamic and fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by responding to inquiries and resolving issues promptly and professionally.
• Handle customer complaints and feedback, ensuring they are addressed in a timely and satisfactory manner.
• Monitor and respond to customer interactions on various channels including email, live chat, and social media.
• Maintain and improve customer satisfaction ratings by ensuring high-quality service.
• Collaborate with other departments to ensure consistent and high-quality customer service.
• Stay updated with industry trends and best practices to continuously improve service quality.
• Provide regular reports on customer service metrics and performance.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer service, preferably in an ecommerce environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar.
• Fluency in both written and spoken Indonesian and English.
• Ability to work under pressure and meet tight deadlines.
• Passion for customer service and a commitment to delivering exceptional experiences.

🛠️ Keahlian

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